Business transactions used to work very different, and Business buyers and end customers had different expectations. In this ever changing and more transactional world, a buyer expects to be empowered and get involved into the details after an order has been placed. A happy buyer these days is one who has all the relevant information from their order at hand anytime, anywhere.
Here’s the thing: tracking is a key ingredient for your distributors’ and end customers’ peace of mind, but getting it is a not that simple.
First, we need to understand that an order status comes from a variety of people involved in the process and therefore there’s a lot of time spent to get a status update which might not be real-time if an outsider is asking, as the order moves forward from stage to stage accurate information might not be provided from a single source. Your teams collaborate using SAP to get all the information centralized and real-time, so we can leverage that.
With Onibex 360° E-Commerce your distributors and B2B buyers will be able to monitor each step of the order in no-time and follow along accurate information straight from the source in real-time.
Having the option to monitor the order status whenever you want to directly from SAP, makes it ideal to visit your Onibex 360° E-Commerce whenever they want to; this will save your teams and distributors and buyers valuable time and reduce information gaps which may cause discomfort or distrust associated to your business by reassuring they will get the information first-hand.